Terms of Service

1. The Service

Mercon is an AI-powered commercial intelligence platform that helps businesses discover leads, track decision-makers, automate follow-up workflows, and analyse their go-to-market data. Features, integrations, and usage limits vary by plan and may be added, changed, or removed over time. The service is intended for professional B2B use.

We do not guarantee uninterrupted, error-free, or continuous access. Scheduled maintenance, third-party outages (including professional networking platforms, email providers, calendar providers, or payment processors), and factors outside our control may affect availability.

2. Accounts & Eligibility

You must be at least 18 years old and able to form a binding contract to use the service. You must provide accurate, current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Contact us immediately at microsaassolutions@gmail.com if you suspect unauthorised use.

3. Acceptable Use

You agree not to use the service to:

• Violate any applicable law, regulation, or third-party platform policy (including, if you connect one, the terms of service of the professional networking platform and any email provider's terms).
• Send unsolicited, deceptive, or abusive communications, or otherwise engage in spam.
• Collect or process personal data of others in violation of applicable data protection law.
• Interfere with, disrupt, or attempt to gain unauthorised access to the service, other accounts, or related systems.
• Reverse-engineer, resell, or white-label the service without our prior written consent.
• Use the service to build a directly competing product.

We may suspend or terminate access for violations of this section. You are responsible for the accounts you connect and for keeping your usage within each platform's limits for your account type.

4. Subscriptions & Billing

• Paid plans are billed monthly, quarterly, or annually in advance and renew automatically until cancelled.
• You can cancel at any time from your account settings; access continues until the end of the current billing period, and no further charges are made afterward.
• Fees are non-refundable except as described in our Refund Policy.
• Fees are exclusive of applicable taxes, which will be added where required by law.
• We may change pricing with 14 days' notice; price changes take effect at the next billing cycle.

5. Intellectual Property

Mercon and its licensors own all right, title, and interest in the service, including its software, design, and branding. Subject to these terms, we grant you a limited, non-exclusive, non-transferable license to access and use the service for your internal business purposes. You retain ownership of the content you create using the service, including lead lists, campaign copy, sequences, and templates.

6. Data & Privacy

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these terms by reference. Where the service integrates with third-party platforms (such as professional networking platforms, Google Calendar, or Zoom), your use of those integrations is also subject to that provider's own terms and privacy practices.

7. Disclaimers & Limitation of Liability

To the maximum extent permitted by law, the service is provided "as is" and "as available," without warranties of any kind, express or implied. We do not warrant that any campaign or workflow will achieve any particular result, reply rate, or business outcome. We are not liable for indirect, incidental, special, or consequential damages, including loss of profits or data. If a third-party account you connect (such as a professional networking account) is restricted, limited, or banned, we are not liable for any resulting losses.

8. Indemnification

You agree to defend, indemnify, and hold harmless Mercon and its officers, employees, and agents from claims, damages, and expenses (including reasonable legal fees) arising from your use of the service, your content, or your violation of these terms or applicable law.

9. Termination

We may suspend or terminate your account if you breach these terms, fail to pay amounts due, or if continued access creates legal, security, or operational risk. You may delete your account at any time from Settings. Provisions that by their nature should survive — including payment obligations, intellectual property, and limitation of liability — will continue to apply after termination.

10. Email & Outreach Compliance

You agree to use the service only for outreach to recipients who have provided lawful consent where required, and not to send unsolicited or deceptive communications in violation of applicable privacy and anti-spam laws, including India's Information Technology Act, 2000 and rules framed thereunder, and the GDPR where it applies. You are solely responsible for compliance and any resulting liabilities.

11. Governing Law

These terms are governed by the laws of India. Any dispute arising out of or relating to these terms or the service shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, conducted in India, or at our option, in the courts of competent jurisdiction in India.

12. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via email or an in-app notice. Continued use after changes take effect constitutes acceptance.

13. Contact

Questions about these terms: microsaassolutions@gmail.com.